Presented by Shelley Akiona
MJC Professor - Business Administration
School of Business and Computing
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Shelley Akiona is currently a Tenured Professor of Business Administration at Modesto
Junior College. She holds a Master of Science Degree from Drexel University in Human
Resource Development and focuses on the training and development of people. Her passion
is to assist individuals and organizations create sustainable habits and programs
that foster and stimulate healthy motivation, innovation, and productivity.
Shelley has 30+ years of industry experience in civil litigation, human resource management, public agency, non-profit, and small business management. For over 20 years, she has mentored and coached individuals in career improvement and personal development. Shelley is certified nationally as a Senior Human Resource Professional and is also a Global Strengths Coach, Certified through Gallup.
Communication in the Workplace
Study and evaluate key elements of healthy communication: verbal, non-verbal & active listening. Explore and identify effective communication, barriers, improving communication skills, listening skills, phone, video and email communication
Identify and implement strategies and tools to maximize the use of time. Discuss and identify time wasters, how to prioritize and set goals. Discuss benefits of time management behaviors, an how to reduce and eliminate time wasting. Identify skills needed to set and meet goals.
Study and evaluate key skills and attitudes to provide outstanding customer service. Explore why it’s important to meet customer needs, identify and practice the most important qualities of good customer service, “be our guest” mentality, and the value of long-term customers effectively and efficiently.
Recognize stress, its causes, and the benefits of reducing stress. Discuss and practice strategies for stress management. Understand stress and the cost to the workplace and yourself. Identify external and internal stressors, evaluate your own stress condition. Discover stress management techniques. Understand and practice managing stress.